Terms and Conditions – HRI of DFW Online Purchases

By purchasing from through our website using our online store, you agree to the following Terms and Conditions:

If purchase is financed using CARE CREDIT, such purchase is understood and agreed to by customer to be NON-REFUNDABLE.

We process Internet orders each weekday morning at 9 a.m. (Note: orders placed after 9 a.m. Friday and over the weekend will be processed on Monday at 9 a.m.) If we have the item in stock (this is most often the case—we have over one thousand items in stock), it will ship the same day or the next day. If we do not have the item in stock, we will order it from the manufacturer that same day, and it will ship out on the day that we receive it. It usually takes one to three business days for the merchandise to reach us. We do not ship on Saturday or Sunday.

If we do not have the item in stock, most manufacturers can “drop ship” the package directly to you. This can speed up the delivery by one or two days. The charge for this service is $35.00 per manufacturer.

Occasionally, neither HRI of DFW nor the manufacturer has the item in stock. If this is the case, there will be an additional delay. Usually this delay is less than two weeks, but on very rare occasions it can be three or more months. If the delay is more than one week we will notify you.

We want you to be satisfied with your order. Therefore, items may be returned within 10 business days of receipt of product(s). The following exclusions and limitations apply:

Product Eligibility:
HRI Hair Therapy products and all Laser Therapy Devices are not returnable. All Wigs or Hair Extensions marked—Closeout, Clearance, Discontinued, Custom, Display, Factory Order or Special Order are not returnable.

We cannot accept items that are not in original factory condition. The returned items must be unaltered, unworn, undamaged, and all tags and packaging must be included and attached.


Due to the nature of the hair goods industry, it is necessary for us to charge a 20% re-stocking fee. (For example if you made a purchase of $1000 plus tax, but then changed your mind after receiving the order, there would be a $200.00 re-stocking charge).

Items ordered for in-store pickup that are not taken within 15 days are subject to a 20% re-stocking fee per item and will not be held for more than 30 days.

We reserve the right to increase the re-stocking fee for customers who make frequent returns. Such customers will be given advance notice of their fee status.

Color Rings returned within 10 business days will not incur a re-stocking fee.

Exchange Policy:
If you are not happy with your purchase and wish to exchange it for a same-priced item, the 20% re-stocking fee will be waived for your first exchange only. A handling fee of $50.00 will be charged. This policy is not valid for items purchased or picked up at our store location. 20% re-stocking fees apply to all other exchange item(s).
We do not issue any cash, check, or credit card refunds. Credits are issued as store credits only and are valid for the purchase of any product(s) that HRI of DFW sells. To redeem your store credit, you must call 817-882-8288 to speak to a manager or visit our store in-person. Your store credit does not expire until you use it.

Online discounts and promotions may not be applied to exchanges.

Standard shipping charges on exchanges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.

How to Request a Return or Exchange:
Requests for a return or exchange must be made within 10 business days of receipt of product(s). Because damaged packages are ineligible for exchange, please ship item(s) in a sturdy cardboard box. Once HRI of DFW receives your package, please allow up to 10 business days for the return/exchange process to complete.

Mail To:
Returns Dept.
1201 West Lancaster Avenue
Fort Worth, TX 76102

Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on returns, so please make sure that what you order is what you want.

The above limitations do not apply if the shipment is not what you ordered or is defective.